Find solutions to common login issues and get help resetting your password.
Common login issues
Incorrect email: If you receive an error message stating my email address is incorrect when trying to access my Risk Factor account
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- Double-check the spelling of the email address
- Assure the email address entered matches the email address linked to your Risk Factor account
- If you are signing up for a new account, make sure that the email address isn't already associated with another account
Unverified email address: If you have just created an account make sure to check your inbox for a verification email from Risk Factor to complete your registration process. If you attempt to sign in again without verifying your email you will be brought to a page prompting you to complete your account setup by verifying your email. Click the resend verification email link to have a new email sent to your inbox.
Incorrect password: If you attempted to sign in but received an error message stating your password is incorrect:
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- Double-check the spelling of the email address
- If you cannot remember your password, follow the instructions in the section below to reset your password
Resetting your password
If you are unable to remember your password or would simply like to change it there are two options to reset your password:
1. Reset your password from the Account Settings page:
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- Click the Edit button under the Password field.
- Fill in the Update your password pop-up form and click Save.
2. Reset your password from the Sign in page:
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- Click Reset here link to reset your password
- Enter the email address associated with your account and click the Reset now link. A password reset email will be sent to your email address.
- Open the email from Risk Factor and click the Reset Password link.
- You will be brought to a password reset page. Enter your new password into the required fields and click the Reset password.
What if I never received the link to update my password?
We suggest double-checking the spelling of your email address in your account settings and checking the spam folder to make sure the Reset password link did not get sent there. Additionally, ensure the email address entered matches the email address linked to your Risk Factor account.
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