Updating account information

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Learn how to update the name and email address associated with your account and manage your email notifications.

Updating Account Name

You must sign into your Risk Factor Pro account to update you account name.

To change account name:

    1. Click on Account Settings in the drop down under your user icon on the upper right side of the screen
    2. Go to My Account Settings.
    3. Enter the desired names in the First name and Last name fields.
    4. Click Save for Risk Factor Pro to remember these changes.


Change Account Email Address

Ensure you are signed into your Risk Factor Pro account and follow the instructions below.

To change your account’s email address:

    1. Go to My Account Settings.
    2. Enter the email address you want associated with your Risk Factor Pro account in the Email address field.
    3. Click the Save button. An email will then be sent to the email address currently associated with your account.
    4. Open the email from Risk Factor Pro and click the Verify now link to confirm your updated email address.
    5. Sign back into Risk Factor Pro using your newly updated email address.


Your email will not be updated unless you click the verification link sent to the original account email. Check your inbox for a verification email from Risk Factor Pro to complete the process and change the email address associated with your account. Please note that the verification link is only active for 24 hours. If you wait longer than this to complete the verification, you must re-enter the updated email address on the My Account Settings page and a new verification email will be sent.

Managing Email Notifications

If you would like to subscribe or unsubscribe from email notifications, sign into your account and follow the instructions.

To subscribe or unsubscribe from notification emails:

    1. Go to My Account Settings.
    2. In the Notifications section, click the check box next to Property Updates and/or Risk Factor Updates to opt into or out of email notifications. A check indicates you are subscribed to receive email updates. 



Learn More

Help with credits, payments, and billing

Issues logging into your account

Risk Factor Pro FAQ

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