Help with payments and billing

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Learn the options to access a Risk Factor report and find answers to common payment questions and issues.

Subscription and trial cancellation

To cancel your trial or subscription you need to go to the manage subscription page

You'll need to log in with the account you used when you started your trial or subscription. 

At the top of the page you'll see a link to cancel your trial or subscription. 

 Click the link and confirm our decision to cancel. 


Refund Policy 

At this time we are not providing any refunds for any Risk Factor purchases. You must create a Risk Factor account to purchase property reports. To create a Risk Factor account you must agree to the terms and conditions and privacy policy. Our terms and conditions state that refunds are currently not allowed.


Payment questions and issues

Update payment method

Your credit information is stored in your Risk Factor account under My Billing. You must first sign in using your password and the email registered with your account to update the payment information saved to your account. To update the credit card saved to your account:

  1. Click on My Billing in the drop-down under your user icon on the upper right side of the screen
  2. Under payment methods click Update to change the credit card currently associated with your account.
  3. Click Save card info for Risk Factor to remember these changes.


View invoices

You can find invoices of all the properties you’ve unlocked with credits or purchases in your Risk Factor Account. Ensure you are signed into your account and follow the instructions below:

  1. Click on Account Settings in the drop-down under your user icon on the upper right side of the screen
  2. Go to My Billing.
  3. Click Billing History to review your invoices



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